TheFlow Terms of Service
Last updated: October 6, 2025
Table of Contents
1. Introduction & Acceptance of Terms
Welcome to TheFlow, your home for artist-first music streaming and healthy social media. These Terms of Service ("Terms") are a legally binding agreement between you and TheFlow Cooperative, Inc. ("TheFlow Cooperative," "we," or "us") that govern your use of our Service. The “Service” means our website, platform, mobile apps, artist tools, music streaming, community features, and any other service or product made available to you at TheFlow.com and mobile applications including TheFlow for iOS. We also refer to the Service as “TheFlow”.
By using TheFlow, you agree to these Terms, including any related policies referred to herein such as our Privacy Policy, Community Standards, DMCA & Copyright Policy. (If you are a Creator, these Terms also include the Creator Terms.)
These Terms govern all use of TheFlow. If you do not agree with these Terms, do not use the Service.
1.1 Who These Terms Apply To
These Terms apply to everyone who uses TheFlow. If you're listening, discovering music, following artists, posting content, browsing, or even simply accessing TheFlow for any other reason, you are a user subject to these Terms.
If you are an artist that wants to upload music, audio content, video or other artistic content, and promote and earn money through the platform, you must first become a member of Cooperative. You can find more information about our Cooperative here. As a condition of membership, members agree to be bound by our Articles of Incorporation and Bylaws, and the Creator Terms. Members are also referred to as “Creators” in these Terms.
1.2 Changes to these Terms
How we handle changes: We may update these Terms as TheFlow grows and evolves, at the Cooperative’s sole discretion. Unless we state otherwise, the changes are effective immediately when published here and apply to all aspects of the Service. Publishing changes constitutes notice to you. We may alternatively provide notice by email or a message to your account, at our discretion.
Continued use means acceptance: By continuing to use TheFlow after notice is provided to you constitutes an acceptance of such updated Terms.
Your options: If you don't agree with updated Terms, you can stop using the Service.
1.3 Questions and Support
Getting help: If you have questions about these Terms, our cooperative structure, or how to become a Creator member that participates in governance, we're here to help:
General support: support@theflow.coop
Legal notices: legal@theflow.coop
2. User Account Terms
2.1 Who Can Use TheFlow
Basic Eligibility
To create an account, you must:
Be at least 13 years old (or the minimum legal age in your jurisdiction of residence to use online services if higher than 13)
If under 18, have permission from a parent/legal guardian to agree to these terms
Comply with all applicable laws that restrict or govern online activity and relate to your use of the Service
Provide accurate information when creating your account and using the Service
Agree to these Terms
What You Can Do as a User
The details of the Service may change from time to time, and may include the following options for users:
Stream music from our catalog
Follow your friends and favorite Creators
Create and share playlists
Like, comment on, and share content
Subscribe to certain Creator artists' Backstage Pass content
Purchase digital downloads
In many instances, the availability of the foregoing may vary from Creator to Creator, as we permit our Creators to customize what they share and how.
2.2 Your Account Responsibilities
Account Security
You're responsible for:
Keeping your login credentials secure and confidential
All activity that occurs under your account, with or without your knowledge
Notifying us immediately if you suspect unauthorized access
Using only one account (no duplicate, alternate, or fake accounts)
Accurate Information
Provide truthful, current information in your profile. You may use a display name or handle that is different from your real name, but you cannot:
Impersonate the Cooperative, or another person or entity (e.g., if you are a fan account, you must be clear about that)
Use misleading information designed to deceive other users
Create accounts that violate others' intellectual property rights
Internet/Data Access
Signing up for the Service requires internet access. You are solely responsible for any and all internet access, including your means of access, and any data usage plan, mobile rates, and/or any costs or expenses incurred in connection with your access of the internet in connection with the Service. By using the Service, you agree that we are not responsible for that.
2.3 Subscription and Payment Terms
Free vs. Paid Access
TheFlow offers both free and paid listening options. Free access provides:
Browsing access for our complete library of music on The Flow including community playlists
3 free plays per track
Unlimited commercial-free, radio-style music listening of curated states, allowing 6 skips per hour
Social music player, allowing users to like, comment, and use Flowjis to interact
Paid platform monthly subscriptions ($9.99/month) provide all of the above, plus:
Access to the complete library of music on TheFlow without limitation on plays
Higher audio quality options
Offline listening capabilities (requires download)
Artist Backstage Pass ($3+/month per Creator, rate determined by Creator) provides:
Unlimited access to that Creator’s music
Knowing your supporting your Creator directly
Offline listening capabilities (requires download)
Individual Track Purchase ($1.50+, rate determined by Creator) provides:
High-quality download of purchased track
Payment Responsibilities
If you subscribe to any paid Services:
Payments process automatically through your chosen payment method
You're responsible for keeping payment information current
Subscription fees are non-refundable except where required by law
You can cancel your subscription at any time through your account settings, and must cancel subscription prior to the next renewal date to avoid being charged for the next full subscription period
Supporting Creators
When you subscribe to Creator’s Backstage Pass content or purchase downloads of a Creator’s tracks:
You are directly, financially supporting those Creators
All sales are final unless there's a technical error
Refund requests should be directed to our support team
2.4 Interaction & Contribution Guidelines
Engaging with Creators
TheFlow enables direct connection between fans and Creators on the platform. When interacting:
Be respectful and constructive in comments and messages
Respect Creators' boundaries and response preferences
Don't spam Creators with excessive messages or requests
User-Generated Content
TheFlow enables users to contribute to the platform, such as by creating playlists, writing reviews, and sharing content as such features are available from time to time. Your contributions must:
Comply with these Terms
Respect others' intellectual property or other rights
Not include spam, advertising, or inappropriate material
Not violate any international, federal, state, or local law or regulation (including those regarding (i) the export of data or software to and from the US or other countries, and/or (ii) endorsements of third parties)
Be your own original thoughts and expressions
Exploit, harm, or attempt to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information, or otherwise
Monitoring and Enforcement
We have the right to:
Remove or refuse to post any user contributions for any or no reason in our sole discretion
Take any action with respect to any contribution that we deem necessary or appropriate in our sole discretion, including if we believe that such contribution violates these Terms, infringes any intellectual property right or other right of any person or entity, threatens the personal safety of users of TheFlow or the public, or could create liability for the Cooperative
Disclose your identity or other information about you to any third party who claims that material posted by you violates their rights, including their intellectual property rights or their right to privacy
Take appropriate legal action, including without limitation, referral to law enforcement, for any illegal or unauthorized use of TheFlow
Terminate or suspend your access to all or part of TheFlow for any violation of these Terms
The information presented on or through TheFlow is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to TheFlow, or by anyone who may be informed of any of its contents.
A significant amount of content that appears on TheFlow is provided by third parties, including materials provided by other users, bloggers, and others. All statements and/or opinions expressed in these materials, and all articles and responses to questions and other content, other than the content provided by the Cooperative, are solely the opinions and the responsibility of the person or entity providing those materials. These materials do not necessarily reflect the opinion of the Cooperative. We are not responsible, or liable to you or any third party, for the content or accuracy of any materials provided by any third parties.
To be clear, we do not review user contributions before they are posted to TheFlow and cannot ensure prompt removal of objectionable material after it has been posted. Accordingly, we assume no liability for any action or inaction regarding transmissions, communications, or content provided by any user or third party. We have no liability or responsibility to anyone for performance or nonperformance of the activities described in this section.
Similarly, we use the services and products of third parties, including without limitation payment processors (e.g., Stripe and Trolley) to support TheFlow. By engaging with TheFlow and any such third party processes, services, and/or products, you understand and agree that (i) we are not liable for any such content or activity, and (ii) you are engaging with such process, product, and/or service in accordance with the corresponding vendor’s terms of service, privacy policies, and similar guidelines.
2.5 Platform Usage Guidelines
Acceptable Use
Users that are non-Members, may use TheFlow only for personal, non-commercial enjoyment and discovery.
Users may not at any time in connection with TheFlow:
Download or copy content except through authorized features
Use automated tools to access or interact with the platform
Attempt to reverse engineer or hack our systems
Resell or redistribute content from our platform
Publicize personal identifiable information belong to another user without their consent (e.g., doxing)
Sell or transfer your account
Sell or monetize your engagement on the account (unless as a Member in accordance with the monetization features made available by the Cooperative to Members)
Send, knowingly receive, upload, download, use, or re-use any material that violates these Terms
Transmit, or procure the sending of, any advertising or promotional material including any “junk mail”, “chain letter”, “spam” or other similar solicitations
Impersonate any third party
Use TheFlow in any manner that could disable, overburden, damage, or impair the site or interfere with any other party's use of TheFlow, including their ability to engage in real time activities through TheFlow
Use any robot, spider, or other automatic device, process, or means to access TheFlow for any purpose, including monitoring or copying any of the material on TheFlow
Use any manual process to monitor or copy any of the material on TheFlow, or for any other purpose not expressly authorized in these Terms, without our prior written consent
Use any device, software, or routine that interferes with the proper working of TheFlow
Introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful
Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of TheFlow, the server on which TheFlow is stored, or any server, computer, or database connected to TheFlow
Attack TheFlow via a denial-of-service attack or a distributed denial-of-service attack
Otherwise attempt to interfere with the proper working of TheFlow
Use the platform for illegal activities
Data and Privacy
We collect certain information to provide our services and improve your experience:
Your listening history helps us recommend new music
Your preferences help us personalize your experience
We never sell your personal data to third parties
You can control many privacy settings in your account
See our Privacy Policy for more details about what information we collect and how we use it
2.6 Account Suspension and Termination
When Accounts May Be Restricted
We may limit, suspend, or terminate accounts for:
Violations of our Community Standards
Fraudulent activity or payment disputes
Abuse of platform features or other users
Legal requirements or safety concerns
Botting
Violations of these Terms
If we have any reasonable basis to do so
Your Rights
If your account is restricted:
You'll receive notice
You can appeal decisions through our support process
Paid subscriptions will expire at the end of the current subscription period
Voluntary Account Deletion
You can delete your account at any time through your settings. When you do:
Your personal data will be removed according to our Privacy Policy
Your public contributions (playlists, comments) may remain to preserve others' experience
Any active subscriptions will expire at the end of the current subscription period
This action cannot be undone
2.7 Platform Changes and Updates
Service Evolution
TheFlow continuously evolves to better serve our community:
We may add new features and capabilities
We may modify existing features based on user feedback
We endeavor to notify users of significant changes that affect their experience
Continued use of TheFlow constitutes acceptance of updates
Content Availability
Music availability may change due to:
Creators' decisions about their content
Licensing agreements and legal requirements
Technical issues or platform updates
Geographic restrictions based on rights agreements
TheFlow exists to connect fans with the Creators they care about. As a user, you're part of a community that values creativity, respect, and authentic connection between fans and Creators.
3. Platform Intellectual Property
As between users and the Cooperative (except for the content a Creator directly uploads as a Creator, to the extent a given user is a Creator), TheFlow and its entire contents, features, and functionality (including but not limited to all information, platform architecture, source code, design, trademarks, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) and associated brand identifiers are owned by the Cooperative, its licensors (which may include other Creators and users), or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws. The Cooperative grants a limited, revocable, worldwide, non-commercial, right and license to you during the term of your subscription to use such intellectual property solely to the extent necessary to permit you engage with the features made available on TheFlow to users in accordance with these Terms, and subject to any limitations imposed by any Creator with respect to Creator-published content on their applicable Creator profile. For clarity, any features permitting you to download Creator music to your device may be revoked at any time by the Cooperative and/or the applicable Creator in our or their sole discretion. Provided, however, that in the event you purchase a download that a Creator makes available for sale on their Creator profile and communicates that you are purchasing it permanently, TheFlow will use best efforts to not revoke such license from you with respect to that purchase.
You can find our DMCA & Copyright Policy here. If you have questions about copyright law, our takedown procedures, or need clarification about specific situations, and cannot find answers in our DMCA & Copyright Policy, contact us at legal@theflow.com.
Note
We cannot provide legal advice about copyright law or provide you with any other legal advice. For specific legal guidance, please consult with a qualified attorney.
4. Dispute Resolution
We built our TheFlow as a platform founded on trust, fairness, and mutual respect. While we hope disagreements are rare, we aim to handle any disputes in a way that reflects our values and protects our ability to serve all creators effectively.
4.1 What This Covers
This section explains how we'll work together to resolve certain disputes relating to your relationship with TheFlow. This may include issues related to:
Payment and payout questions
Content licensing and copyright matters
Community Standards and content moderation
Account access or termination
Terms interpretation
Privacy and data handling
Our monetization programs and policies
Important Exceptions
Some matters stay in court where they belong:
Small claims court disputes
Legal disputes between users
Urgent requests for court orders (like stopping trademark infringement)
Your rights as a cooperative member under California law (voting, board elections, derivative actions)
Trademark, copyright, or trade secret enforcement, subject only to our DMCA procedures
Government regulatory matters
4.2 Our Three-Step Approach
We believe most issues can be resolved through honest conversation and good faith effort. Here's how we'll work through disagreements:
Step 1: Let's Talk Directly (60 Days)
Before taking any formal legal steps adverse to the Cooperative, you must first reach out to us at legal@theflow.com with a detailed explanation of your concern, provide us with sixty (60) calendar days to make progress towards a resolution with you, and meaningfully participate in conversations we setup to reach this goal. We're committed to working with you in good faith to find a fair solution.
Step 2: Neutral Mediation (30 Days)
If we can't resolve things via Step 1, we'll work together in mediation with a neutral third party that we both agree on. This gives us another chance to find common ground with professional help. Our goal is to confirm a neutral third party mediator within 30 days, even if the mediation itself does not occur until a later date. You and we will be required to participate in the mediation in good faith.
Step 3: Individual Arbitration
Only if Steps 1 and 2 don't work will we move to binding arbitration through the American Arbitration Association (AAA) or National Arbitration and Mediation (NAM), in accordance with the Rules of Arbitration of the applicable association applying California state law. Any arbitration must occur in the County of Santa Clara, California. In the event you initiate arbitration, we reserve the right to opt-out of arbitration and instead move the dispute to the state or federal courts in Santa Clara County, California. Both you and we agree to that jurisdiction and venue.
Note
This Section 4.2 is not intended to limit a Creators’ rights in disputes against the Cooperative as a member of the Cooperative, but does apply to all users including Creators with respect to their use of the Service.
4.3 Individual Resolution, Not Group Actions
To keep our dispute resolution process manageable and fair, all disagreements must be handled individually. So while our arbitration processes offer speedy and fair individual dispute resolution, they do not permit class action lawsuits, class-wide arbitrations, or other group proceedings. This means:
No class actions, class arbitrations, or group proceedings
No coordinated mass arbitrations (25+ similar claims filed together)
No seeking relief on behalf of other people or entities
You understand that by using TheFlow, you are waiving the right to initiate and/or participate in any class action, class arbitration, or other similar group proceeding.
5. Miscellaneous
5.1 Additional Disclaimers
You understand that we cannot and do not guarantee or warrant that files available for downloading from the internet or TheFlow will be free of viruses or other destructive code. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to our site for any reconstruction of any lost data. TO THE FULLEST EXTENT PROVIDED BY LAW, WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES, OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA, OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THEFLOW OR ANY SERVICES OR ITEMS OBTAINED THROUGH THEFLOW OR YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT, OR ON ANY WEBSITE LINKED TO IT.
YOUR USE OF THEFLOW, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THEFLOW IS AT YOUR OWN RISK. THEFLOW, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THEFLOW ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER THE COOPERATIVE NOR ANY PERSON ASSOCIATED WITH THE COOPERATIVE MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THEFLOW. WITHOUT LIMITING THE FOREGOING, NEITHER THE COOPERATIVE NOR ANYONE ASSOCIATED WITH THE COOPERATIVE REPRESENTS OR WARRANTS THAT THEFLOW, ITS CONTENT, OR ANY SERVICES OR ITEMS OBTAINED THROUGH THEFLOW WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT THEFLOW OR ANY SERVICES OR ITEMS OBTAINED THROUGH THEFLOW WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.
TO THE FULLEST EXTENT PROVIDED BY LAW, THE COOPERATIVE HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR PARTICULAR PURPOSE.
THE FOREGOING DOES NOT AFFECT ANY WARRANTIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
You agree to indemnify and hold the Cooperative harmless from and against all damages, losses, and expenses of any kind (including reasonable attorneys' fees and costs) arising out of or related to: (1) your breach of any of these Terms (including any additional terms and conditions incorporated herein); (2) any content you post or otherwise contribute; (3) any activity in which you engage on or through TheFlow; and (4) your violation of any law or the rights of a third party.
5.2 Limitation of Liability
TO THE FULLEST EXTENT PROVIDED BY APPLICABLE LAW, IN NO EVENT WILL THE COOPERATIVE, ITS AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE SERVICE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE SERVICE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, OR OTHERWISE, EVEN IF FORESEEABLE.
In no event shall TheFlow's aggregate liability to you for all claims relating to the platform exceed the greater of (i) the amount you paid us in the twelve (12) months prior to the event giving rise to the claim, or (ii) five hundred dollars ($500).
5.3 Changes to These Terms
We may update these Terms from time to time to reflect changes in our services, policies, or legal requirements. If you do not agree to the new terms, you may stop using TheFlow and delete your account.
5.4 Governing Law
These Terms are governed by the laws of the State of California, without regard to conflict of laws principles. Any legal proceeding related to these Terms or the use of the platform will take place in Santa Clara County, California, unless otherwise specified in our dispute resolution procedures.
We provide TheFlow for use only by persons located in the United States. We make no claims that TheFlow or any of its content is accessible or appropriate outside of the United States. Access to TheFLow may not be legal by certain persons or in certain countries. If you access TheFlow from outside the United States, you do so on your own initiative and are responsible for compliance with local laws
5.5 Entire Agreement
These Terms, along with our Community Standards, Privacy Policy, and any additional policies referenced herein, constitute the entire agreement between you and TheFlow with respect to your use of the platform. They supersede any prior agreements or communications, whether written or oral.
5.6 Severability and Waiver
If any part of these Terms is found to be unenforceable or invalid, the remaining portions will remain in full force and effect. Our failure to enforce any provision of these Terms shall not constitute a waiver of that or any other provision.
5.7 Contact Information
If you have questions, concerns, or legal notices, you may contact us at:
General Support: support@theflow.com
Legal Matters: legal@theflow.com
5.8 Platform Evolution
TheFlow is a growing platform. We may add new features, modify existing ones, or discontinue certain services as we evolve. We'll provide reasonable notice of significant changes that affect your use of the platform.
5.9 Third-Party Services
Our platform may integrate with or link to third-party services (like payment processors, social media platforms, or analytics tools). Your use of these services is subject to their own terms and policies. We're not responsible for third-party services or their content and/or information shared to/from such services.
5.10 Survival
Sections that by their nature should survive termination of these Terms will continue to apply, including but not limited to intellectual property provisions, limitation of liability, dispute resolution, and governing law.
We appreciate your participation in TheFlow and your commitment to building a vibrant, fair, and creative community together.